Lost access to account's e-mail.

Need help or have a technical issue? Ask here!
User avatar
technique02
Newbie
Newbie
Posts: 3
Joined: Mon Mar 11, 2019 9:46 pm

Unread post

Is there any way to reset the password for my account if I no longer have access to the e-mail used to create it?
User avatar
Dirge
On-Leave (Staff)
<b>On-Leave (Staff)</b>
Posts: 251
Joined: Sun Feb 26, 2017 8:52 pm

Unread post

You can update the email address associated with your account from the account management page.

ucp.php?i=ucp_profile&mode=reg_details
Dirge
SWG Awakening Administrator and Developer
Rules & Policies | ToS | Play Now | Awakening Discord | Events
User avatar
technique02
Newbie
Newbie
Posts: 3
Joined: Mon Mar 11, 2019 9:46 pm

Unread post

I no longer have access to the account or the e-mail I used to register said account.
User avatar
technique02
Newbie
Newbie
Posts: 3
Joined: Mon Mar 11, 2019 9:46 pm

Unread post

If I am not able to use my old account to start playing again, will I get flagged for having two accounts if I start using this one? The e-mail associated is no longer accessable, so I can't really do much with that.
User avatar
Cyclone
Administrator
<b>Administrator</b>
Posts: 517
Joined: Thu Mar 29, 2018 1:41 am
Location: Australia

Unread post

No you won't be flagged, that's okay to start playing on your new account. If you ever are able to access the linked email address or remember the password to your old account please notify us and we will organise the system for you to be able to use it safely again.
Cyclone
SWG Awakening Administrator and Community Support Team Lead
Rules & Policies | ToS | Play Now | Awakening Discord | Events