Issues logging in

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lordannoyed
Newbie
Newbie
Posts: 14
Joined: Tue Feb 24, 2015 10:25 pm

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I've been trying to log in for over an hour now. When I first tried, it let me select a character and then the loading screen would come up. The circle would fill up and just before logging me in it would bump me back to the character selection screen. After an attempt or two it said "Maximum characters logged on." So having no clue what I'm doing, I logged off my desktop and tried my laptop and it was still saying I was logged in with the maximum characters. I shut down both computers, turned them on, and it is still saying it. Thoughts?

Also, is the support tab on the main page not working? It doesn't bring me anywhere.
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Cyclone
Administrator
<b>Administrator</b>
Posts: 517
Joined: Thu Mar 29, 2018 1:41 am
Location: Australia

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Please try logging in through all your characters again, if you quickly login then leave, a character will get "stuck" in-game counting towards your online character count. Fixing this is usually as simple as trying to re-login on that character again. As for the being booted back to main menu, if it persists, please do a fresh install for Awakeing and see if that helps with the booting back issue.

Your currently logged in characters are reporting as Sissk and Buzz.

Support tab is not working, since our website update some time back a suitable replacement has not yet been implemented. Discord is the best place to get ahold of a staff member reasonably quick (check my signature for the link to our server).
Cyclone
SWG Awakening Administrator and Community Support Team Lead
Rules & Policies | ToS | Play Now | Awakening Discord | Events
User avatar
Cyclone
Administrator
<b>Administrator</b>
Posts: 517
Joined: Thu Mar 29, 2018 1:41 am
Location: Australia

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If you have any further issues after trying what I suggested let me know and I'll try some things on my end.
Cyclone
SWG Awakening Administrator and Community Support Team Lead
Rules & Policies | ToS | Play Now | Awakening Discord | Events