Launcher glitch

Wimsey · Unread post Wed Jul 07, 2021 7:41 pm

Since I installed the launcher update, when I click on it to start SWG the launcher automatically enlarges to fill my entire screen, so large that only a corner of the play button is visible at the bottom right of the corner. I have tried everything I know, but I can't seem to move or adjust the size of the launch screen at all. I have asked my IT guy (husband) to see if he can fix it, but ultimately he suggested I make a post here, or try to contact someone in game.
I'm still able to get into the game, but only because a tiny corner of the PLAY button is visible.

Here's hoping it's something silly that is easily fixed.
Thanks for your help.
Wimsey

MikeMike · Unread post Thu Jul 08, 2021 4:47 am

A home fix - use the executable awakening.exe from the install directory of the game. I use the launcher only when patches/events are changing the game files.

Wimsey · Unread post Thu Jul 08, 2021 8:30 am

Excellent suggestion, except it didn't work. I tried running as administrator, as well, but I still get a giant, screen filling launcher. I'm not particularly freaked out, because I can still play the game. It's just glitchy.

I messed around with icon sizes, etc., on my desktop to see if I could shrink everything down, but no luck there, either. Is there some way that the size of the launcher is locked from the option to adjust its size?
I am open to any and all suggestions. At least as regards fixing the launcher.

Thanks again.
Wimsey

Unread post Sat Jul 10, 2021 4:12 am

Hi Wimsey,

If you are in Discord please open a ticket. In the ticket please send through some screenshots of what it looks like and let me know what OS and resolution we are to begin with. From there I'll try and figure out what's up, you're the only one to report this so far.

Thanks,

Cyclone

Wimsey · Unread post Mon Jul 19, 2021 10:55 am

Here's a link to my screenshot: (The monitor is set to 1080p)

https://i.postimg.cc/TPxKTDHK/SWG.png

I've not used Discord before, I will try to figure out how to open a ticket.

Unread post Fri Jul 23, 2021 2:09 am

Wimsey wrote: Mon Jul 19, 2021 10:55 am Here's a link to my screenshot: (The monitor is set to 1080p)

https://i.postimg.cc/TPxKTDHK/SWG.png

I've not used Discord before, I will try to figure out how to open a ticket.

Is that everything you see as you see it on the desktop (a full screenshot of the desktop while the launcher is open) or have those black and white bars been placed there by you to cover sensitive information?

If so, what operating system are you using, is it up to date with the latest OS updates and what resolution is your monitor(s)?