Information - How to Open a Ticket
The SWG Awakening ticket system is integrated into our Discord server. In order to create a support or bug report ticket you will need to sign-up to Discord (if you haven't already), at the Discord Registration form. When you have done this you can either download the discord app here, or continue using the web application for Discord. Once you choose which way you would like to use Discord you will need to login with your account and join up to the official Awakening Discord server via this link.
When you join our server, on the left hand side of the window you will see a list of voice and text communication channels, broken up into categories. It is there you will find two seperate channel categories, "AWAKENING SUPPORT TICKET TRACKER" and "AWAKENING BUG TICKET TRACKER". These categories are used to house the respective ticket creation channels, and eventually your ticket too. To open a support ticket, you will need to go to the channel #create-a-support-ticket. To create a bug report ticket you will need to go to the channel #create-a-bug-ticket. Both of these channels contains instructions on how to create the respective ticket type.
Note: A maximum of four (4) tickets per user can be open at a time.