Server Outage

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Cyclone
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Joined: Thu Mar 29, 2018 1:41 am
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Hi all,

We are aware the live server is currently down. We are working to restore it as soon as possible.

We have identified there is a fault in the DB and we're working to see if we can understand what the fault relates to so we can try and prevent it from happening in the future. If we can't identify and fix the fault we still have a backup from two hours prior to the deadlock which we can rollback to if absolutely necessary.

This will be a potentially lengthy process so please give us some time whilst we undertake it. We will let you know once we have more to share. Thanks for your understanding and patience!

Once the server is ready to be put back online we will set the XP modifier to 3 times the base rate as a little thank you for bearing with us through Publish 10's release.


Cyclone
SWG Awakening Administrator and Community Support Team Lead
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